Contact Center Customer Experience Design Customer Service Representative Tips 
Myra Golden
APRIL 6, 2023
Breaking bad news is one of the most challenging aspects of customer service. It’s always challenging to tell a customer that their product is out of stock, their order is delayed, or their service is canceled. They may become upset, angry, or frustrated.
Myra Golden
AUGUST 27, 2016
According to Newsweek magazine, the stress level of customer service representatives is comparable to that of air-traffic controllers and police officers. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.
Expert insights. Personalized for you.
52 
Let's personalize your content