Myra Golden

APRIL 5, 2023

It’s a crucial skill for anyone who frequently takes calls, such as customer service representatives, salespeople, or receptionists. In this guide, we’ll explore the benefits of signposting, provide examples of effective signposting phrases, and offer tips on incorporating signposting into your phone calls.

Self Service 52

Self Service Call Center Tips Training 52

Grade.us

MAY 23, 2018

Customers are likely to spend 31% more on a business with “excellent” reviews. Just getting more positive reviews can improve your reputation, SEO, site traffic, sales, and more. Just encouraging your customers to leave reviews overall to give the Small Thanks tool more material to work with. What’s Small Thanks with Google?

Marketing 48

Marketing Social Media How To Tools 48

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. What he found was startling. 20,000 / week.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

Studies show that less than 10% of companies have trained customer service employees on how to handle difficult customers. Clearly, our customer service representatives didn’t have proper training on how to handle angry, demanding and unreasonable customers. What he found was startling. 20,000 / week.

Call Center 40

Call Center Training Video How To 40