Stella Connect

JUNE 15, 2017

Then there’s the customer journey itself, which often involves multiple channels. Unless you have an omnichannel program in place, you won’t know where the breakdowns are occurring. Customer intercepts allow brands to dive more deeply into specific aspects of the customer experience. Data That Lead Nowhere.

ROI 40

ROI Measurement Brands Omni-Channel 40

Team HGS

MARCH 6, 2019

Earlier this year , HGS presented our trends forecast , comprising customer experience (CX) disrupter predictions, supported by practical strategies clients can use to succeed in the changing marketplace. How HGS Supports Increasing Customer Expectations.

Trends 40

Trends Meeting Self Service Multi-Channel 40

Think Customers

DECEMBER 13, 2021

Modern customer expectations call for true omnichannel customer experiences. That means enabling customers to move seamlessly between channels and digital properties as they continue along their unique customer journey. The post 6 ways to renew (and stick to!)

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Comm100

FEBRUARY 25, 2021

Agents and pharmacists have been able to cultivate more positive personal relationships with both prospects and customers, and have driven more sales as a result of this brick-and-mortar-style personalization. Say yes to Omnichannel . Companies with strong omnichannel customer engagement see a 9.5%

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Is your call center prepared? is a good place to start.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Inbenta

SEPTEMBER 1, 2021

On one hand, they provide a more direct customer communication channel, which simplifies resolution times and helps build closer relationships with your customer base. On the other, offering a chat channel is of high maintenance, since: – Customers expect you to answer quite quickly. Go omnichannel

Tips 52

Tips Chatbots Insurance eBook 52

Inbenta

JANUARY 17, 2022

Forrester states that B2B buyers find that competence demonstrated during the buying process is the most significant driver of purchase choice, ahead of relationships with sales reps or customer references. Customer patience is waning – they need instant responses. Read our ebook: Customer service automation.

Self Service 98

Self Service Trends Customer Service Chatbots 98

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122