Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. Martha Rogers Follow @martha_rogers. Nancy Porte.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Qualtrics

FEBRUARY 16, 2021

This provides more opportunity for tourism and hospitality nationally in rural parts, though it can lead to more stress and higher expectations on the business. Traditional hotel experiences like a breakfast buffet are likely to be limited as guests are required to stay at allocated tables.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

DECEMBER 30, 2023

They focus on brand messaging, marketing campaigns, customer engagement, and sharing industry-related information. Real-time engagement: Twitter is all about instant connections. Customer has a question? For example, if you are opening a Twitter business account for a tourism company, you can select ‘travel’.

How To 110

How To Social Media Advertising Analytics 110

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio Martins. Jim Tincher. Martin Hill-Wilson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Flavio Martins. Jim Tincher. Martin Hill-Wilson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132