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Customer Experience Excellence – The Science and the Craft

Michelli Experience

Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application. As such, a customer service toolkit is only as good as the judgment and skill of the person using it.

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7 Things You Have to Get Right with Your Telephone Customer Experience

Myra Golden

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

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5 Phrases That Make Customers Think Your Employees Don’t Really Care

Myra Golden

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

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This Is the Only Way You’ll Get an Angry Customer to Calm Down

Myra Golden

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Watch this short video to learn more about our customer service eLearning.

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“Ms. Golden, I wasn’t able to get your credit card to go through.” (How to Handle a Customer’s Declined Credit Card)

Myra Golden

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].