ClientSuccess

DECEMBER 27, 2022

Here are key strategies to consider when creating a Customer Success Journey Map: 1. Develop clear tasks, milestones and goals throughout the customer lifecycle. Ensure that there is proactive support throughout the customer journey. Are You Ready to Build Your Customer Success Journey Map?

Customer Journeys 52

Customer Journeys Customer Success Tips eBook 52

ClientSuccess

APRIL 25, 2017

3 Ways How to Build a Customer’s Perspective Journey Map. All customer success professionals have an idea in their minds about what the ideal customer journey map looks like. The Customer’s Perspective. Customer Journey Map. Walk in Your Customer’s Shoes.

Customer Journeys 40

Customer Journeys Customer Centricity eBook Customer Success 40

TechSee

APRIL 9, 2024

Through the lens of visual assistance, we’ll see how companies are transforming their service models, turning potential customer dissatisfaction into opportunities for engagement and resolution. It’s time to explore how visual engagement can supercharge your team and redefine your service delivery.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

ClientSuccess

FEBRUARY 14, 2023

Even an attitude of empathy; by understanding each customer’s unique problems and addressing them from an emotional perspective, companies can craft solid relationships and provide exceptional service that stands out. Practicing empathy puts us in the proper headspace to learn from our customers. What is empathy?

Customer Success 80

Customer Success Customer Journeys eBook Exercises 80

inQuba

FEBRUARY 21, 2023

What’s more, policy holders’ standards for personalized engagement have never been higher! At inQuba, we’ve seen journey-centricity achieve a 25% – 40% increase in policy holder onboarding conversion. In fact, research confirms that 84% of customers value the experience a company provides as much as its products and services*.

Insurance 52

Insurance Customer Journeys Multi-Channel How To 52

inQuba

FEBRUARY 21, 2023

What’s more, policy holders’ standards for personalized engagement have never been higher! At inQuba, we’ve seen journey-centricity achieve a 25% – 40% increase in policy holder onboarding conversion. In fact, research confirms that 84% of customers value the experience a company provides as much as its products and services *.

Insurance 52

Insurance Multi-Channel Customer Journeys Policies 52

ClientSuccess

FEBRUARY 27, 2018

While it can be easy to onboard a customer and keep them stuck in a ‘customer-only lane,’ it’s important to realize that all departments have something unique to share with customers, and because of this the customer journey must travel between departments. What is the customer’s budget?

Customer Journeys 40

Customer Journeys Metrics Case Study Customer Satisfaction 40