PeopleMetrics

JUNE 10, 2021

And if you want to be customer-centric, you need to make sure you're doing all three. In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.

Feedback 71

Feedback Management CEM Customer Centricity 71

Confirmit

NOVEMBER 16, 2020

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. Company-wide customer focus resulted in an all-time high NPS score, with a +32% increase in 2019.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Second to None

AUGUST 28, 2018

Users can download reports in a variety of different formats, and easily share them with other team members all within the Catapult portal. Finding a vendor that can meet your reporting needs is vital to the success of any Customer Experience research program that your brand invests in.

Report 59

Report Measurement Voice of Customer Leadership 59

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

PeopleMetrics

APRIL 9, 2015

We''re all about customer-centric culture and helping clients improve customer experience. If you''d like to learn more about customer experience strategy, you can also download this resource: Image Credits: deep cover graphic base by Jeff Mikels , CC BY 2.0. Want to learn more? We''d be happy to talk with you!

Customer Experience 48

Customer Experience Strategy Employee Engagement Customer Centricity 48

Experience Investigators by 360Connext

MAY 15, 2024

Jignesh Shah - VP of Products & GTM leader @ Blackhawk | LinkedIn Build Your CX Foundation as an Organization Suraj “SUV” Venkitachalam , Senior Director, Customer Voice Strategy and Execution at Cisco, attributes his team’s CX success to the alignment they’ve driven in the organization.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143