Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Measuring ROI on Customer Experience Projects.

Strategy 230

Strategy Customer Experience How To Effort Score 230

ShepHyken

JANUARY 28, 2024

That means organizations increasingly have to justify spending and show a clear path to ROI to protect their investments. My Comment: After all the research that has come out about customer experience and service being as important as the products companies sell, it surprises me that some organizations still feel CX is a discretionary spend.

Customer Service 68

Customer Service Customer Journeys Trends Study 68

ShepHyken

NOVEMBER 14, 2016

Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

DECEMBER 24, 2018

CustomerThink) Creating powerful online customer experiences and marketing ROI by harnessing emotional connections with customers is key and here are some key take-outs for everyone to consider for 2019 success. Great info to help make the case for investing in a good customer service experience.

e-support 90

e-support Customer Service Loyalty Data 90

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. If you can spread it in your organization, the ROI is extraordinary.” Empowering Your Contact Center Managers to Act. As Samsonite’s Cimini puts it, “The power of coaching can’t be underestimated.

Contact Center 62

Contact Center Culture Conference Call Center 62

CSM Magazine

DECEMBER 8, 2015

According to the survey, more companies are putting an emphasis on using technology to provide a better customer experience with the following methods: 74 percent of respondents say they use data from customer surveys to analyze customer preferences.

Customer Expectations 40

Customer Expectations Survey Social Media Measurement 40

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147