Customer Care Customer Retention Customer Service Customer Service Strategies 
Kustomer
AUGUST 6, 2020
In our Customer Service Retail Repor t, we discovered that nearly eight in 10 customers said they would be less likely to shop with a brand again after experiencing poor customer service. Unless you want to potentially lose about 80% of your business, you need to stay on top of your customer service performance.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?
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ijgolding
JANUARY 22, 2018
Gift your customers with a birthday discount or coupon and send holiday well-wishes out on your social channels, in person, and in your email marketing. Finally, always remember your top customers, and let them know they are appreciated. Send company personnel to a customer experience conference.
ShepHyken
AUGUST 13, 2018
Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Want better customer service? My Comment: Want to get better at customer service?
CSM Magazine
JUNE 17, 2019
Overlooking the importance of exceptional customer service is a grave mistake to make in the business world. Unfortunately, it takes just one bad experience for consumers to double down on efforts and quickly spread the word of the bad service they have received. 3 Reasons & Ways Good Customer Services are Top Priority #1.
Call Center Pros
AUGUST 27, 2018
But the important thing here is to know that it isn’t the only key to make customers happy. There is a ton of philosophies, tools and strategies that customer service professionals can use in order to gain more customers and, even more important, gain loyal customers. 10 Best Customer Service Books.
Comm100
JUNE 5, 2018
It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention. Advancing Customer Service. Identifying and Switching Calls.
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