ChurnZero

JANUARY 8, 2021

Charlie is focused on building and executing Zappi’s customer success strategy internationally, including leading a team of highly skilled customer success managers and identifying opportunities to drive additional value for customers. Phillip Graham, Vice President of Customer Success & Partnerships, Hubb.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

ShepHyken

AUGUST 5, 2019

Everyone talks about providing best-in-class customer experiences, about CRM strategies and solutions, and about the vital role CRM plays in catapulting companies forward as marketplace demands intensify. My Comment: CRM (Customer Relationship Management) is an important part of the customer experience.

Self Service 104

Self Service Customer Service CRM Infographics 104

ClearAction

APRIL 29, 2020

The team will focus on synergies, organizational learning, change management , holistic perspectives, closed-loop systems, creativity, improvement, customer-centricity and momentum. Develop recognition for formal and informal collaboration that resolves issues, prevents issues, and creates value for internal and external customers.

Customer Experience 71

Customer Experience Chief Customer Officer Customer Centricity Leadership 71

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Tricia Morris

AUGUST 21, 2015

Customer experience is how a customer feels about a company over time. Customer Relationship Management (CRM) is a technology and system that sustains sales, marketing and customer service activities. Hire a happiness hero, customer champion or happiness engineer. (2) Ray” Wang. See you there!

CRM 40

CRM Customer Focused Self Service Conference 40