Customer Care Customer Experience Design Engagement Workshop 
Myra Golden
DECEMBER 9, 2019
Customer Care. For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Steps 2-6 are how to handle the body of the call in a friendly and warm way. Open with a lead-in.
Myra Golden
JUNE 2, 2016
In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Book Myra for a keynote or customer service training.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Myra Golden
JANUARY 10, 2017
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr. Learn more or try for free.
Myra Golden
JUNE 2, 2016
In this keynote Myra Golden reveals that extremely difficult customers are determined to force corporations—via the customer service professional—to give in to the consumer demands—reasonable or not. This means the customer service professional must develop a response plan. Myra Golden. Myra Golden Media.
Wootric CX Blog
FEBRUARY 14, 2019
She has experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience – so that, together, they can design a better experience for all constituents. Colin Shaw. Jeannie Walters. Joey Coleman.
Myra Golden
JANUARY 10, 2017
“When I needed soft skills and call controls eLearning modules for our Walmart.com customer care agents, it quickly became apparent that Myra’s materials were the gold standard.” Learning Designer, Customer Care, Walmart eCommerce. Betty Doyle, Sr.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
Expert insights. Personalized for you.
52 
Let's personalize your content