Comm100
APRIL 27, 2020
Routing also frees agents up to specialize in specific areas of customer care, yielding more effective service and avoiding re-training nightmares for medium and large organizations that already have functional workflows. Here are five routing rules that companies can use to take full advantage of digital omnichannel engagement: 1.
C3Centricity
NOVEMBER 16, 2014
No matter which level you are at within your own company, when did you last talk to customer service personnel? When did you last engage with customers directly through your call centre, online or through email? These are my steps to customer centric excellence for care services. Everyone should do it.
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Qualtrics
OCTOBER 29, 2019
Your customers play a key role in helping coach your employees and has a win-win effect to help drive voice-of-customer change. Here’s how you can use employee coaching to enable better customer experiences. A great place to start is by having weekly meetings where employees read through customer comments.
Pointillist
JUNE 7, 2021
As we figure out what comes next in 2021 and beyond, one thing is certain: enterprises must advance their approaches, strategies and tactics to better understand customer behavior and deliver the experiences their customers demand. In this year’s survey, we sought to uncover what separates customer experience leaders from laggards.
Grade.us
JULY 17, 2018
Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. This strategy can 2x, 4x or even 10x the value of your client's offer to their customers!
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