Storyminers
JULY 7, 2020
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.
Comm100
APRIL 27, 2020
Routing rules can be applied across channels, saving more customers from two of the most excruciating customer pain-points: getting passed around from agent to agent before connecting with someone who is able to handle their issue, and having to repeat their story over and over again. Even if your customer changes region (i.e.
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Wired and Dangerous
OCTOBER 12, 2015
After a while we all stop seeing the details of our customer’s experience. We cease standing in our customer’s shoes. We fail to keep our customer intelligence current. These days, customers change at light-speed so our intelligence efforts must be in real-time or we will be outdated very quickly. tweet this).
Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell.
C3Centricity
NOVEMBER 16, 2014
When did you last engage with customers directly through your call centre, online or through email? Regular connection keeps your finger on the pulse of customer change and provides an amazing amount of information and ideas. These are my steps to customer centric excellence for care services.
Qualtrics
OCTOBER 29, 2019
Your customers play a key role in helping coach your employees and has a win-win effect to help drive voice-of-customer change. Here’s how you can use employee coaching to enable better customer experiences. For example, those you see from the customer care center. And make sure to recognize and reward.
Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell.
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