Bold360

APRIL 6, 2021

“They want to see how initiatives develop, how their customers respond, and then keep developing the initiative based on that customer feedback. That’s far removed from the five-year roadmap approach.”. Take one of our UK telecommunications customers, for example. Engagement That’s Scalable and Flexible.

Roadmap 52

Roadmap Self Service Chatbots Telecommunications 52

SurveySensum

JULY 21, 2022

A negative NPS score means that you have more unhappy customers than those who enjoy your products or service. Telecommunications giant Comcast has traditionally had poor NPS scores. In fact, their customer service is considered so shoddy that they even had to promise US senators in 2016 that they would fix its service issues.

Net Promoter Score 59

Net Promoter Score NPS How To Telecommunications 59

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Monthly and quarterly revenue forecasting and account plans.

Customer Success 10

Customer Success Telecommunications Entertainment Roadmap 10

Pointillist

SEPTEMBER 26, 2018

NPS can guide your product roadmap as an input for prioritization of new features and other potential product improvements, so that they are better aligned with customer requirements. Customer journey analytics can also segment customers based on their pattern of behavior and interaction with your company.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65

Gainsight

OCTOBER 7, 2019

Adoption across our customer base this year has been monumental—we’ve increased expansion bookings by 100% from last year. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. All of that, on top of the fact that we’ve seen it firsthand in terms of market demand.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Emilia D’Anzica – Customer Success Evangelist, Author, Speaker, Customer Success Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132