Forrester

APRIL 1, 2015

In 2014, TeliaSonera International Carrier (TSIC) engaged Forrester Consulting to help assess its activities around customer experience, and to build a roadmap for their burgeoning CX program. TSIC is an international provider of telecommunication services with headquarters in Stockholm, Sweden, and offices in 14 other countries.

Customer Journeys 40

Customer Journeys Telecommunications Roadmap Customer Experience Management 40

SurveySensum

JULY 21, 2022

Telecommunications giant Comcast has traditionally had poor NPS scores. The qualitative feedback from the follow-up question assists you in prioritizing your product roadmap, keeping your existing customers happy, and boosting your retention rate. Let’s take an example to explain such cases of the net promoter score.

Net Promoter Score 59

Net Promoter Score NPS How To Telecommunications 59

CSM Magazine

MARCH 12, 2018

Using data from sensors installed on objects, NASA is able to to develop new directions, roadmaps and next-generation aircraft and vehicles. Jon’s career portfolio includes experience with Andersen Consulting, Telecom Italia Mobile, Time Warner Cable, McCaw Cellular, AT&T Wireless, Synchronoss and TeleCommunication Systems.

Data 40

Data Customer Experience Wireless Retail 40

ProProfs Chat

MAY 24, 2019

Emphasizing CLV – Roadmap to Success. There are around 66% of users who tend to contact a brand’s customer support via 3 different communication channels inclusive of toll-free telecommunication, emails and social media. Today, approximately 98% of users use more than one device when undertaking an online purchase.

Ecommerce 100

Ecommerce Social Media e-support Customer Retention 100

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Monthly and quarterly revenue forecasting and account plans.

Customer Success 10

Customer Success Telecommunications Entertainment Roadmap 10

InMoment XI

FEBRUARY 1, 2024

This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications. Adopting Spotlight translates into not just collecting feedback but transforming it into a strategic roadmap for business success.

Analysis 260

Analysis Analytics Social Media Loyalty 260

NICE inContact

DECEMBER 9, 2015

In 2010, Kristina Coker, Enterprise Mobility & Telecommunications Engineer, created a Request for Proposal (RFP) with a long wish list of ideal characteristics of a new contact center system including: Support for a wider range of communication channels. Seasonal Call Volumes Demand Scalability.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

Quadient

JUNE 1, 2022

We are grateful for this validation of our roadmap, vision and work. . IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared.

Communication 52

Communication Management Multi-Channel Telecommunications 52

Gainsight

OCTOBER 7, 2019

We have customers from a variety of industries, including Computer software, Corporate Services, Telecommunications, Financial Services, and Healthcare. What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. We can directly correlate an input with an output or vice.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

NobelBiz

MAY 22, 2023

By upgrading your telecommunication system, you demonstrate a commitment to staying at the forefront of technology. Below, we outline a roadmap to guide you through this transition. Improved Efficiency: Advanced features like call routing, automated attendants, and CRM integrations can streamline operations.

System 52

System Contact Center Call Center Communication 52

AWS Machine Learning

MAY 8, 2023

He holds a PhD in Telecommunication Engineering and has experience in software engineering. Try out the solution on your own by accessing the GitHub repo and let us know if you have any questions in the comments!

Policies 73

Policies Resources Government Groups 73

Pointillist

SEPTEMBER 26, 2018

NPS can guide your product roadmap as an input for prioritization of new features and other potential product improvements, so that they are better aligned with customer requirements. Release a beta version and track the NPS for it. Release the full version to the market once you achieve your target NPS.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65

Optimove

AUGUST 29, 2022

In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to the Our Technology (collectively “Feedback”), including in response to any product plans or roadmaps we share with you, you hereby grant to Kumulos a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, (..)

Policies 40

Policies Software Government Technology 40

SurveySensum

JULY 14, 2020

She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. .

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Alida

JULY 26, 2016

According to Sisodraker, Vision Critical’s product roadmap is driven by the need to provide enterprises with “memory.” Australia-based insurance firm IAG took home the Visionary award, beating out finalists Philippines-based telecommunications company Globe Philippines, media giant NewsCorp and Australian telco Telstra.

Customer Experience 100

Customer Experience Insurance Telecommunications Competitive Advantage 100