Culture Lifetime Customer Management NPS 
CloudCherry
MARCH 19, 2018
It tells you if you’re actually doing the right things, whether the initiatives you take impact the customer as well as your business in a positive way and also cut down on investments that aren’t delivering the expected returns. Merely investing in a Customer Experience Management tool doesn’t suffice.
BlueOcean
OCTOBER 6, 2020
For clients with complex care scenarios – whether that is enterprise customer success management or providing critical support direct to consumers – change is never taken lightly. Is There Still Cultural Alignment? Cultures evolve, that much is clear. Just as important – has their culture evolved with the times?
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CloudCherry
MARCH 19, 2018
It tells you if you’re actually doing the right things, whether the initiatives you take impact the customer as well as your business in a positive way and also cut down on investments that aren’t delivering the expected returns. Merely investing in a Customer Experience Management tool doesn’t suffice.
BlueOcean
MAY 16, 2017
Our workforce management teams and operations teams work hard to refine staffing models and improve efficiency – their expertise is essential to driving cost out of our clients’ businesses through productivity and efficiency gains. Myth #2: You Sacrifice Your Culture When You Outsource. Respectfully, we disagree.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Bold360
APRIL 13, 2020
Self-service remedies divert traffic to manage workflows. Understanding intent from text remains a big challenge for NLP, but it’s also challenging for us humans,” he says, “especially when it comes to understanding things like cultural references, jokes and sarcasm.” NLP distributes workload, liberates reps. The result?
ijgolding
MAY 20, 2015
Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports.
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