Kustomer

NOVEMBER 25, 2021

This was a multi-year, probably 10 year plus research effort. It’s givebacks, it’s policy exceptions out of warranty service, you name it, all this stuff we do to try to love on our customers and they don’t return the favor. So given that I still think it’s right, I know repeat channel flipping is bad Matt.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Kustomer

MARCH 12, 2020

First is channel stickiness. They want to be in control and you want them to keep using your digital channels. Simple communication that customers can easily understand themselves will help them stick to your self-serve channels. This was a multi-year, probably 10 year plus research effort. Consumers want to self-serve.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Eptica

OCTOBER 31, 2019

Update your policies, procedures and knowledge base to ensure that everything is ready for when demand ramps up. Support (new) staff In the US, the National Retail Federation estimates that half a million temporary staff will be employed over the peak period. What worked last year and what needs improving? What do they like or dislike?

Industry 62

Industry Self Service Multi-Channel Retail 62

ProProfs Chat

APRIL 2, 2020

In case you are someone with lots of paper-work taking place, the best way to deal with document e-signing is with the help of Right Signature. Awesome Screenshots supports multiple editing options that allows us to focus on areas that need to be highlighted. They can take up support calls no matter where they are.

Tools 100

Tools Video e-support Knowledge Base 100

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Russel Lolacher

APRIL 10, 2023

Connect with, and learn more about, Kalifa on her platforms: Kalifa’s Website Linkedin Deep Dive Insights Consulting Youtube Channel LISTEN AND SUBSCRIBE Or, listen on: Apple Podcasts Spotify Google Podcasts KEY TAKEAWAYS Why survey fatigue is a myth. The importance of intent when gathering data. So I write this report.

Analytics 52

Analytics Survey Culture Data 52