CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Operational Benefits. Level 3: State of The Art.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

Gainsight

JANUARY 25, 2023

The Chief Customer Officer (CCO) role is crucial for virtually every SaaS company. Hiring one moves Customer Success (CS) from a function to a company-wide strategy, offering a customer voice in the boardroom and a peer to your Sales and Product leaders.

Chief Customer Officer 52

Chief Customer Officer Self Service Effort Score Leadership 52

Confirmit

FEBRUARY 20, 2019

And on the maturity of Voice of the Customer and Employee Engagement programs as new methodologies emerge. The companies who aren’t just moving the needle on a metric, but who have a real impact on business success. Voice of the Customer Voice of the Employee Market Research Best Practices.

Employee Engagement 40

Employee Engagement Customer Voice Consulting Video 40

Confirmit

MARCH 13, 2018

Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Voice of the Customer Voice of the Employee Market Research Company Best Practices. But you knew that! Can I enter multiple categories?

How To 40

How To Multi-Channel B2B NPS 40

Confirmit

FEBRUARY 25, 2019

Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. CX metrics such as NPS are good, but if you can demonstrate clear link to business results, you’ll be in the running for a Judges’ Choice award!

How To 40

How To Multi-Channel B2B Tips 40

Qualtrics

FEBRUARY 17, 2020

Wednesday sees the event kick off with Qualtrics CEO Ryan Smith , Oscar-winning actor Matthew McConaughey , Co-founders of Magnolia Chip and Joanna Gaines , Co-founder and CEO of The Character Lab Angela Duckworth and of course former First Lady, Michelle Obama. Traditional metrics don’t cut it. Employee engagement in action.

Government 34

Government Leadership Employee Experience Automotive 34

Russel Lolacher

OCTOBER 10, 2022

So when I asked the question, well, “who’s capturing the voice of the employee, as we’re going to create this new product development in conjunction with the customer voice?” So the bottom line is the measurements, the metrics are getting more sophisticated feelings matter sentiments matter.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52