ShepHyken

OCTOBER 9, 2019

Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else. Of course, there can be legitimate reasons for tardiness. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Course 113

Course Customer Service Training Customer Service Training 113

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.

Customer Confidence 63

Customer Confidence Customer Service Training Course Customer Service 63

ShepHyken

SEPTEMBER 13, 2017

After we were finished with our main course, the server stopped by and, with enthusiasm, asked, “What else can I get for you?”. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. They are the successful owners of the famous Nobu restaurants , Tribeca Grill , and several others.

Customer Service Training 95

Customer Service Training Communication Training Course 95

ShepHyken

JUNE 27, 2018

I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author.

Customer Service 88

Customer Service Chatbots Loyalty Customer Service Training 88

ShepHyken

SEPTEMBER 7, 2018

Accept that you may be reviewed by the customer. If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. A review program.

Case Study 81

Case Study ROI B2B Study 81

ClientSuccess

OCTOBER 16, 2017

This means that every department is responsible for a piece, no matter how small, of the overall customer sentiment and satisfaction. When customers have a product question or recommendation, for example, the product team can work directly with the client alongside the customer success team to determine the best course of action.

Culture 41

Culture Customer Success Company Customer Journeys 41