InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. Demystifying Contact Center Analytics: More than Just Numbers What are Contact Center Analytics?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Integrity Solutions

NOVEMBER 29, 2022

Here are the sales training metrics you should be using to measure your success. For your investment in sales training to pay off in terms of a tangible return on investment, you must begin with the end in mind and make measurable goals part of the discussion upfront. How to Determine Sales Training Metrics.

Training 87

Training Metrics Sales ROI 87

Eptica

JUNE 17, 2016

When choosing new technology look at the impact it will have (backed up by metrics), frequency of use and applicability (the range of uses it will have). I recommend agreeing the metrics early and also ensuring that everyone agrees how they will be measured. Share this page on: Tweet.

Self Service 48

Self Service Customer Experience Chief Customer Officer Knowledge Base 48

Pointillist

NOVEMBER 18, 2021

Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more. Without understanding why customers use each product and gauging their level of success, it’s easy to incorrectly prioritize your product roadmap.

Customer Journeys 45

Customer Journeys Self Service Customer Experience How To 45

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? It’s one thing to have internal metrics that are higher than those agreed upon with a client, but it’s quite another to have a large gap between the two. Incentives matter.

Culture 52

Culture Company Government Leadership 52