TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NobelBiz

FEBRUARY 8, 2023

So I thought, now that I’ve got you on, we can actually focus on leadership. Episode 10 of Origins & Journeys is out with Steven Michael Bederman as he shares his origin story into the contact center industry. The episode focuses on #leadership in the open forum and shares a ton of great insights for every level of leader.

Handbook 52

Handbook Leadership Contact Center Industry 52

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

CX Accelerator

JANUARY 16, 2020

So how can we, as customer experience and contact center leaders, be intentional about something so nebulous? . Be sure to gather the true support of your leadership team, and surround yourself with a strong change coalition before embarking on this journey. Then let’s dive right in! The Three Stages: An Overview.

Customer Centricity 182

Customer Centricity Culture Handbook Groups 182

Kustomer

SEPTEMBER 6, 2018

Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership. Or you have been hypnotized by my mystical words of leadership.

Exercises 61

Exercises Handbook e-support Contact Center 61

Natalie Petouhof

JULY 26, 2016

i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. [i] [link]. [i] i] Dual-task interference in simple tasks: Data and theory. Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. and Csikszentmihayi, M.

Handbook 40

Handbook Customer Experience Resources Customers 40

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill is an award-winning speaker, blogger and writer in the areas of customer service for front-line associates and leadership for managers. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147