NICE inContact

NOVEMBER 8, 2019

It’s plain and simple, using plain language in customer interactions is good business for your contact center. You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume. This all leads to cost savings in your contact center.

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Contact Center Self Service First Call Resolution Case Study 136

CSM Magazine

OCTOBER 18, 2023

With added native language support, contact center leaders can extend the reach of AI Simulation Training and deliver a superior training experience without needing costly translation of their learning curriculum. It enables agents to improve their skills, speed, and confidence in customer engagement.

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Report Feedback First Call Resolution Telecommunications 59

CSM Magazine

NOVEMBER 1, 2022

Zenarate’s AI Coach is used globally in over a dozen countries in 13 languages by leading brands in banking, healthcare, insurance, telecommunications, technology, and travel industries to improve CSAT and NPS, Conversion Rate, and First Call Resolution Scores. Consumers prefer human agents to automation.

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Trends Report Consumers Telecommunications 52

CSM Magazine

NOVEMBER 2, 2023

About Zenarate Zenarate is a leader in AI Simulation Training focused on developing top-performing contact center agents who consistently deliver a superior customer experience. To learn more about Zenarate’s AI Coach and its potential applications, visit www.zenarate.com.

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Training Customer Experience First Call Resolution Telecommunications 52

Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

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Call Center Customer Service e-support Contact Center 52

CSM Magazine

JUNE 27, 2023

To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.

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Training Telecommunications Healthcare Insurance 59

ViiBE Blog

MAY 13, 2021

So what exactly do call centers do? What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Which software is used in call centers?

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Call Center Technology Virtual Call Center Contact Center 52