BlueOcean

MAY 5, 2023

The contact center world is riddled with stereotypes of soul-crushing jobs. In addition to asking smart questions about attrition , be sure to dig into their employee engagement and retention initiatives. How do they convey employee appreciation? How do they follow up on employee feedback?

Customer Care 156

Customer Care Contact Center Comparison Government 156

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. Lezli Harrell, Vice President at COPC Inc.,

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, without further introductions, let’s go ahead and get started.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

ClearAction

NOVEMBER 4, 2020

Forces on customers are dictating digital experience and employee experience, along with investor experience, supplier experience, and community experience. Our CEO sends out stories about what people are doing toward Intentional Customer Experience. How is H2H embedded in your firm’s practices?

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

Russel Lolacher

JUNE 5, 2022

So first question, we’re talking about technology, employee engagement with technology. So I will ask you the first question is, what’s the best or worst employee experience you’ve ever had? So I guess my first question is, and I asked all my guests these questions, so you’re not special, Brandon.

Communication 93

Communication Technology Employee Engagement Culture 93

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Flavio has a B.S.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147