Education Services Group

JULY 7, 2021

Four-Year Extension and 10x Scope Expansion Increases Adoption of Customer Success as a Service ® Customer Education Offering with Existing Technology Client. ESG delivers Customer Success as a Service® (CSaaS), enabling technology companies to build, operationalize, and transform their Customer Success organization.

Contact Center Software 52

Contact Center Software Contact Center Software Omni-Channel 52

Education Services Group

JULY 22, 2021

New logo acquisition and current customer expansion demonstrates ESG’s accelerated traction in the marketplace. ESG, the leader in Customer Success as a Service®, is proud to announce outstanding Q2 2021 results. Q2 2021 client expansions: Global contact center software leader. Learn more at esgsuccess.com.

Customer Success 52

Customer Success Wireless Contact Center Software Consulting 52

NobelBiz

FEBRUARY 21, 2023

NobelBiz OMNI+ is a complete cloud contact center software equipped with a complex toolbox of features, functions, and integrations carefully designed to manage the operations of every type of contact center. Just so you know, contact center software can also incorporate the concept of priority.

Customer Service Strategies 52

Customer Service Strategies Tips Strategy Customer Service 52

Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

GlowTouch

AUGUST 26, 2020

These initiatives feed into customer satisfaction — and all of them require funding. If you’d like to learn more about the many advantages of outsourcing chat, both in terms of customer satisfaction and business growth, reach out to our customer experience and chat support experts at GlowTouch today for more information.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Gainsight

JANUARY 18, 2021

Recently, Nick sat with Anand Chandrasekaran , Chief Product Officer and Executive Vice president of Product Management at Five9, a leading cloud-based contact center software. . This time it was the melding together of experience and product— now known as customer success. Product, Customer Experience, and SaaS.

Wireless 52

Wireless Contact Center Software Leadership Software 52