NobelBiz

NOVEMBER 15, 2022

Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop? It is a platform that consolidates all necessary tools, systems, and data into one user-friendly interface. User-friendly, easy-to-manage software may save training time and improve quality.

Call Center 52

Call Center Contact Center How To Contact Center Software 52

NobelBiz

OCTOBER 9, 2023

Whether you’re a seasoned professional or just entering the field, our goal is to equip you with the knowledge and tools needed to navigate the call center landscape successfully. According to shelf.io , 91% of companies report their agents must access multiple screens during an interaction. But there’s a better way!

Call Center 52

Call Center Contact Center Management Contact Center Software 52

Upstream Works

JUNE 10, 2019

That’s why we’re so excited to announce the latest release of Upstream Works for Finesse (UWF) – omnichannel contact center software that powers limitless, continuous CX conversations that cross boundaries while raising the bar on real-time visibility and control. include new reports, enhanced security, and more.

Contact Center 60

Contact Center Contact Center Software Omni-Channel Customer Centricity 60

NobelBiz

JUNE 7, 2021

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. You can make and receive calls from your Internet connection using a telephone, as is common in most traditional workplaces, or by using a telephony software program (softphone).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular. You can make and receive calls from your Internet connection using a telephone, as is common in most traditional workplaces, or by using a telephony software program (softphone).

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

APRIL 21, 2022

The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. In this article, we detail everything about, computer telephony integration software, its benefits, and how it works.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

APRIL 12, 2021

Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! In that regard, a softphone (a contraction of software and telephone) is an advanced software that allows phone calls to be made from a computer.

Contact Center 52

Contact Center Telecommunications Software CRM 52

NobelBiz

FEBRUARY 27, 2023

Key Performance Indicators Probably one of the most important elements used in tracking performance and success, not only for the contact center industry but also in numerous other industries, are the KPI’s or Metrics. Presented using reports to monitor a contact center’s performance over time.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52

Talkdesk

AUGUST 28, 2017

Customers don’t like slow contact center experiences and this is reflected in their actions. According to a report done by Accenture, customers are 75% more likely to buy from a retailer that is able to have an intelligent, personalized conversation with them about their purchase history.

Contact Center 51

Contact Center Hotels Contact Center Software Customer Journeys 51