Contact Center Software Multi-Channel Omni-Channel Strategy 
ijgolding
MARCH 22, 2017
The customer has always been at the heart of every business, be it a street vendor selling hot dogs or a multi-national firm selling a wide range of products. Multi-national food & beverage corporations like The Coca-Cola Co. and Pepsi Co. or Consumer companies like Unilever and P&G can be quoted as perfect examples.
NobelBiz
NOVEMBER 6, 2023
The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation.
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NobelBiz
AUGUST 28, 2023
Ready to dive deep into the heart of transforming your contact center’s performance? In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving.
NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy.
NobelBiz
OCTOBER 9, 2023
These challenges, often hidden beneath the surface, can significantly impact the success and efficiency of call center operations. Throughout this article, we will shine a light on these critical pain points, providing insights, solutions, and practical strategies to address them head-on.
CSM Magazine
JUNE 12, 2023
Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. They often start with gathering information about the victim and using it to impersonate them during contact center interactions.
NobelBiz
FEBRUARY 22, 2023
You might become so focused on your strategy that you forget to build a connection with your customers. Identify all the channels used by customers To begin, you need to understand the various points of contact and connection with your clients, which are becoming increasingly numerous. Were they happy with their journey?
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