NobelBiz

JULY 10, 2023

The Role of AI in Lead Generation for Call Centers The application of AI in call centers extends far beyond automating tasks—it’s revolutionizing the way businesses communicate with potential customers and improve lead generation efforts. Let’s see how. With AI as our ally, data becomes a goldmine of opportunities.

Contact Center 40

Contact Center Call Center Industry Chatbots 40

NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. The result is an immediate improvement in the quality of the relationship between agents and the workplace environment. But, with so many indicators available, how do you choose the right ones for your contact center?

Contact Center 52

Contact Center How To Omni-Channel Social Media 52

NobelBiz

AUGUST 28, 2023

With the right tech, your center can waltz through challenges and deliver stellar service. Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. There’s an opportunity to increase efficiency by automating the entire quality management process of a contact center — from assisted scoring to agent coaching.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

NobelBiz

JANUARY 17, 2022

The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. What exactly are they?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

JUNE 6, 2021

Customer satisfaction is important (especially CSAT variations) Rate of loyalty and retention The net promoter score (NPS) is a measure of how well people Customer service in general The customer journey must be studied in order to implement a customer experience optimization plan.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52

NobelBiz

JUNE 7, 2021

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020 when it was perceived as being a tool for monitoring staff.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020, when it was perceived of being a tool for monitoring staff.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52