Contact Center Software Customer relationships Effort Score Return on Investment 
NobelBiz
FEBRUARY 14, 2023
Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. These scores are typically based on surveys given to customers after interacting with a contact center.
NobelBiz
JULY 10, 2023
The Role of AI in Lead Generation for Call Centers The application of AI in call centers extends far beyond automating tasks—it’s revolutionizing the way businesses communicate with potential customers and improve lead generation efforts. Let’s see how. With AI as our ally, data becomes a goldmine of opportunities.
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NobelBiz
JUNE 7, 2021
Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020 when it was perceived as being a tool for monitoring staff.
NobelBiz
FEBRUARY 23, 2023
Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020, when it was perceived of being a tool for monitoring staff.
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