Talkdesk
MAY 12, 2020
Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.
NICE inContact
NOVEMBER 6, 2018
Contact center management is hard. You need to keep up with constantly growing and shifting customer expectations. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Very hard, actually.
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NobelBiz
OCTOBER 31, 2023
It’s not just about providing solutions; it’s about being there, listening, and showing your customers they matter. Tune in now and supercharge your call center training! The Imperative of Continuous Training The dynamics of customer interactions are continuously evolving.
NobelBiz
JULY 18, 2023
Agent Profiles provide a comprehensive overview of each agent’s expertise and capabilities, enabling precise matching of customer needs with the most suitable agent for exceptional service delivery. Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules.
Playvox
JUNE 28, 2022
Customers now expect to do business with an omnichannel contact center that delivers consistent and seamless customer experiences regardless of the channel they use. Meeting these escalating customer expectations while simultaneously keeping employees satisfied and containing operating costs can be intimidating.
Playvox
FEBRUARY 13, 2023
While traditional quality assurance means evaluating interactions and checking for compliance, QM takes a more holistic approach by going beyond typical contact center metrics and looking at an agent’s behaviors in both subjective and objective ways. But your service center can’t afford to tip the scales in the other direction.
Call Experts
OCTOBER 5, 2023
On-Premises : Cloud-based contact centers offer flexibility and scalability, while on-premises solutions provide more control. Integration Capabilities : Ensure the contact center software seamlessly integrates with your existing CRM, ticketing system, and other relevant tools.
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