Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Lessons on online retailing can also be learnt from the East.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? Create a reporting framework for the continuous monitoring of customer experiences, enabling consistent customer satisfaction. Download eBook.

CEM 40

CEM Strategy Insurance Abandon Rate 40

Hero Digital

NOVEMBER 26, 2018

Bridging hard data with this seemingly nebulous technology in order to improve customer experience (CX) management. Increasingly, superior experience is becoming the key driver in consumer brand affinity. AI is one tool for creating brilliant, unique, and personalized experiences that delight users and build loyalty.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. Test a variety of campaigns and figure out which ones have the best return on investment (ROI).

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. Test a variety of campaigns and figure out which ones have the best return on investment (ROI).

Social Media 100

Social Media Customer Experience How To Infographics 100

Beyond Philosophy

JANUARY 12, 2022

However, customers are changing how they have experiences these days, and organizations that don’t keep up will be left behind. Consumers are making radical changes in their behavior that impact brand loyalty and revenue. After all, a fundamental principle of business is to invest resources to generate more revenue.

Strategy 139

Strategy Retail Contact Center Customers 139