CSM Magazine

OCTOBER 4, 2023

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do your customers value the rewards the scheme provides?

Loyalty 59

Loyalty How To Banking Airlines 59

Joe Rawlinson

JULY 24, 2019

In this day and age, where cut-throat competition is rife, brand loyalty is as elusive as a dream. According to the American Express, nearly 50% of consumers expect a response on social media questions or complaints within an hour, with 18% expecting an immediate response. Customer Reward Programs.

Loyalty 107

Loyalty Sales First Call Resolution Rewards Programs 107

Experience Investigators by 360Connext

APRIL 23, 2015

I was thrilled to have the opportunity to interview Amy Jackson, Senior Director of Brand Strategy and Consumer Marketing for TripIt from Concur while I was at the South By Southwest Interactive festival in Austin, Texas back in March. I am a huge fan since it has saved me more than once.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Grade.us

MAY 9, 2017

Loyalty deserves to be rewarded. Especially when that loyalty is what keeps a business afloat. There are plenty of ways to offer value to customers beyond the sale of products or services, but one of the most popular methods that business owners use is the loyalty program. Win-win situation.

Loyalty Programs 38

Loyalty Programs Loyalty System Rewards Programs 38

PK

MAY 12, 2020

Having a robust digital presence is unquestionably critical for any consumer brand. As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. Its loyalty-building aspects don’t end there, though. Think beyond discounts and cashback.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

Optimove

JULY 20, 2023

By implementing an omnichannel marketing approach, businesses can further personalize their content for each customer to increase revenue and improve loyalty. In order to remain competitive in the digital world, you want to provide an immersive experience for your customers. What are the benefits of omnichannel marketing?

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40

SurveySparrow

MARCH 29, 2023

Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you. Opportunities: Based on the insights gathered from the exercise, the product team will be in a position to offer better user experiences. Incentivize your customers for staying loyal to you.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52