Consumers Customer relationships Guest Experience Hospitality 
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)
CSM Magazine
MAY 18, 2023
The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JANUARY 16, 2024
Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. These systems understand natural language and can guide customers through troubleshooting processes or direct them to the appropriate department for support.
Avaya
FEBRUARY 7, 2017
This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. For example, a study of McDonald’s self-service kiosks found that customers were 20% more likely to buy products offered through the kiosk. So, how can hotels stay ahead?
Kustomer
JUNE 9, 2021
Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. According to an American Express survey , U.S.
ENGAGE.cx
SEPTEMBER 23, 2015
The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A customer-experience driven B2C CRM like ENGAGE.cx for free today.
North Highland
SEPTEMBER 16, 2019
Summer 2019 provided the timeshare industry with its first glimpses of a shifting consumer landscape. This shift sees all industry players reexamining product offerings, marketing, and sales processes as traditional consumers begin to wane and the next generation of buyers comes into view. Customer experience is priority number one.
Expert insights. Personalized for you.
260 
Let's personalize your content