Consumers Contact Center Infographics Social Media 
CX Accelerator
OCTOBER 21, 2019
As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly.
NobelBiz
AUGUST 24, 2020
A new report determined that American consumers overwhelmingly approve of interacting with brands over social media. Voice is becoming just a fraction of the responsibilities of a contact center. More and more customers now prefer to resolve basic customer support requests over social channels.
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CX Accelerator
OCTOBER 21, 2019
As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. Social media is a goldmine for CX professionals for so many reasons. But in truth, social media can become pretty overwhelming pretty quickly.
CX Accelerator
OCTOBER 21, 2019
As the wise Jenny Dempsey reminded me at ICMI Contact Center Expo earlier this year, in order to take the best care of others, you must first take the best care of yourself. TweetDeck Social media is a goldmine for CX professionals for so many reasons. application for managing social media.
Eptica
OCTOBER 7, 2016
Nearly 80% of consumers want to use digital channels such as the web, email, social media and chat to interact with insurers – yet under a quarter of businesses say they are fully digital, according to Accenture. Published on: October 07, 2016. This analog approach leads to seven key issues that need to be overcome: 1.
Eptica
MARCH 4, 2016
To do this we’ve posed as prospective customers, testing how easy it is to find information and answers to the routine questions that consumers might ask every day on the web and via email, chat and social media. Not one consumer electronics manufacturer provided a successful answer (one email address actually bounced!),
Eptica
NOVEMBER 6, 2015
Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Gearing up for Christmas means that many businesses, especially retailers, are adding more staff in store and in contact centers. Share this page on: Tweet.
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