Beyond Philosophy
JULY 7, 2022
For example, one of the primary differences between a brick-and-mortar place and an online exchange is the presence of people. But, then, you apply that to both experiences. So, in the online experience, how do you make up for the lack of a human representative? Customers are almost split on this issue, too.
Experience Investigators by 360Connext
MAY 20, 2015
What can we do to help our employees understand their connection to the customer? Training, online events and webinars. We understand how important those consistent online gatherings become. Now we’re offering free webinars of our own every month! The communication is always about action.
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Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If To read more from Colin on LinkedIn, connect with him by clicking here. 1 UK Attraction ” on Thursday, October 30th 2014.
Tricia Morris
NOVEMBER 13, 2015
According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. What do holiday customers wish for most in their experience? Son of a nutcracker….
Gainsight
JULY 7, 2021
And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.
Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience.
Beyond Philosophy
OCTOBER 3, 2014
Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience.
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