ShepHyken

APRIL 14, 2024

Over 90% of businesses today offer a loyalty program. Some examples like a Nike loyalty program set the standard for rewards programs – and it’s possible to replicate the same in your store. The Nike loyalty program is an excellent case study we can all learn from. Connect with Shep on LinkedIn.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

Retently

OCTOBER 5, 2023

It’s the Net Promoter Score (NPS). NPS offers a lens to segment your audience into three groups: the loyal Promoters, the on-the-fence Passives, and the critical Detractors. Provide Special Offers : Reward their enthusiasm. A well-structured loyalty or rewards program will strengthen their commitment.

NPS 78

NPS Net Promoter Score Infographics Loyalty 78

Retently

MARCH 18, 2024

In this context, three main customer satisfaction metrics stand out due to their effectiveness and widespread usage: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). This will ensure that the team’s objectives are directly connected to improving customer satisfaction.

Survey 130

Survey Customer Service Strategy Effort Score 130

CX University

NOVEMBER 21, 2020

We know that customers connect and interact with an organisation’s technologies, people, products, and processes across a variety of online platforms, through dedicated customer contact centres and at physical brick and mortar locations. This article is written by guest author, Chaman Maharaj.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Connect With Customers at Deeper Level.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySparrow

JUNE 19, 2023

It’s about anticipating needs, personalizing interactions, and creating an emotional connection that leaves the customer feeling valued and appreciated. They’ve also rolled out a mobile app for easy ordering and payment, coupled with a rewards program to recognize and reward loyal customers.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

SurveySensum

JULY 11, 2023

‘80% of customers are more likely to buy from a brand that offers personalized experiences.’ – New Epsilon research When a brand shows that it understands and cares about its customers, it forges a special connection that goes beyond a transactional relationship. One good strategy to boost customer loyalty is – the REWARDS program.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83