Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand. At no time should agents be passive listeners.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

ShepHyken

SEPTEMBER 13, 2023

Due to new and amazing technology, smart companies are interacting with their customers in ways never before imagined. Multiple social media channels allow companies to communicate with customers the way they want and like to communicate. Connect with Shep on LinkedIn. Copyright ©MMXII, Shep Hyken)

Customer Experience 71

Customer Experience Customer Service Gamification Social Media 71

Vonage

OCTOBER 22, 2015

The one thing which hasn’t changed is that it’s the experience you offer customers that really differentiates you from the competition. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

ShepHyken

DECEMBER 5, 2022

An updated loyalty program can help keep you connected to customers. Understanding what gives your customers “gratification” will help you meet and exceed their expectations. My Comment: If you want your customers to be loyal, here are three great ideas. First, create an empathetic connection.

Customer Service 71

Customer Service Hospitality e-support eBook 71

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97