Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

Playvox

AUGUST 15, 2022

According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral. This is significant data because high resignation rates can drive poor customer outcomes and increase operating costs. Gamification in remote workforce training is one approach.

Contact Center 77

Contact Center Training Gamification eBook 77

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. With increasing implementation, AR can go a long way in reducing customer effort involved in issue resolution and leading them towards the Right Answer Fast ™. Think Pokemon Go.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Retently

APRIL 5, 2024

The aim is to create an environment that motivates customers to return, not just for products but for the experience itself. It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand. Let’s explore how AI is stirring up interest across the retail industry.

Retail 78

Retail Engagement Strategy Customer Experience 78

ProProfs Chat

MARCH 30, 2018

Your customer service representatives need to know what indicators to look for and follow procedures when faced with an overly emotional customer. Data captured in calls guides your agents and identifies emotional customers. Making an emotional connection is based on understanding, empathy , and action.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

Playvox

MARCH 21, 2024

Definition of Agent Morale Agent morale refers to the overall satisfaction, motivation, and mental well-being of customer service representatives in a contact center. As noted above, a high level of morale among your customer service representatives directly translates to a positive customer experience.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90