ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. This can be better understood by dissecting the customer journey into two main components: the functional and the emotional. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. Only by delivering amazing customer service. Decide What “Amazing Customer Service” Means.

Ecommerce 142

Ecommerce Training Customer Service Net Promoter Score 142

Vonage

JULY 21, 2015

Here are some of best quotes about customer service – and how you can act on them. Unless you have 100% customer satisfaction, you must improve” – Horst Schulz, former president of the Ritz-Carlton Hotel Company. It’s easy to think that a 90% customer satisfaction rate is acceptable. But are they making loyal customers?

Customer Service 120

Customer Service Hotels Effort Score Customer Satisfaction 120

Vonage

SEPTEMBER 16, 2016

Many companies that claim to offer good customer service in reality are grounded in an operations’ mentality with rules and policies that allow for little flexibility, preventing them from rising above anything more than average or satisfactory. The companies that really understand customer service have a different focus.

Customer Focused 120

Customer Focused Company Infographics Policies 120

ProProfs Chat

JULY 19, 2019

The importance of customer experience is something that cannot be stated enough. Whether the memories associated with a place are positive or negative, we spread the word about the experience to all our friends and connections. If you make customers unhappy on the internet, they can each tell 6000 friends.”.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

ProProfs Chat

DECEMBER 21, 2020

If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Needless to say, customer retention is the core value for the growth of any business. Reasons why customer churn rate increases. Tweet this.

Strategy 98

Strategy Loyalty Programs Customers Loyalty 98

LiveChat

DECEMBER 27, 2016

Relationship marketing is about forming long–term relationships and focusing on customer loyalty. In the transactional model, a customer may be convinced to select your brand one time, but without a strong relationship marketing strategy, the customer may not come back in the future. Preferably every morning.

Marketing 51

Marketing Social Media Loyalty Programs Customer Centricity 51