InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

Avaya

MARCH 13, 2017

We especially see this in one of today’s most customer-centric industries: hospitality. It’s easy to see why: an integrated mobile app lets guests initiate any number of front office requests—from changing reservations to requesting a new room key card—with just the touch of a finger anytime, anywhere.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

SurveySparrow

JUNE 30, 2023

Understanding Customer Experience Design What is CX design, you ask? Customer experience design, often abbreviated as CX design, revolves around designing customer experiences with a customer-centric approach. Encompasses all touchpoints and interactions throughout the customer journey.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Organic Mobile Experiences Blur Channel Lines. How have these innovations worked out for Amazon? Source: Statista.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Experience Investigators by 360Connext

JULY 16, 2019

How often do you help your team with a deep dive into a topic like empathy or handling difficult customer situations? How often do you connect the dots between what you want from your strategy and how that will positively impact the business? We tend to get excited about customer experience projects. But then what?

Strategy 110

Strategy Customer Experience How To Customer Journeys 110

C Space

AUGUST 5, 2018

It’s hard to find a C-suite perspective that doesn’t point to the need for customer centricity; to hardwire the customer into the heart of business decision making. An opportunity to bring the customer, and customer insight, inside a business in an unprecedented way. 2) Agile 24/7 access to customers.

Retail 40

Retail Customer Centricity Study Travel 40