Connections Consumers Self Service Virtual Agent 
TechSee
OCTOBER 9, 2018
Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 connected devices and use 3.3 I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service.
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
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UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.
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TechSee
APRIL 21, 2021
consumers have required assistance during the COVID-19 pandemic. Intelligent collaboration tools are trending in the call center to meet this need of connecting agents with their colleagues and supervisors in order to better serve their customers. Computer Vision AI-Based Self-Service.
Interactions
MAY 28, 2020
As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. Consumers want to know how their favorite brands handled the first few months of the pandemic – were they able to maintain business continuity? Reimagining Customer Service Strategy.
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