Dapresy

FEBRUARY 2, 2018

All solid reasons, yet this isn’t hindering a growing number of companies that are re-thinking strategies and processes to enable a competitive advantage and future growth. There are a number of great resources available starting with GRBN’s Invest in Insights Handbook. How does one get started on this journey?

Handbook 40

Handbook ROI Competitive Advantage eBook 40

Maru Group

AUGUST 13, 2019

The most forward-thinking ones shifted away from being traditional market research providers to business contributors, then strategic insights partners, and finally, sources of competitive advantage. This fed a thirst for consumer data and proved the value of survey research. of the handbook.

Handbook 40

Handbook Marketing ROI Return on Investment 40

Alida

APRIL 11, 2017

This can lead to overzealous employees pressuring customers into giving a favorable review, leaving the customer uncomfortable and the dealership with inaccurate data that’s not actionable. To learn more about enabling authentic customer engagement, download The Authenticity Handbook.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The Customer Success Professional’s Handbook. Author: Jeff Toister.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Storyminers

JULY 6, 2020

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Bruce Temkin. Flavio Martins. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Bruce Temkin. Flavio Martins. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. She led CX company-wide for 11 years at Applied Materials.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132