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Leading Customer Experience as a Team Sport

ClearAction

Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.

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Being relevant and making an impact – it’s worth the effort and investment!

Dapresy

All solid reasons, yet this isn’t hindering a growing number of companies that are re-thinking strategies and processes to enable a competitive advantage and future growth. There are a number of great resources available starting with GRBN’s Invest in Insights Handbook. How does one get started on this journey?

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Marketing is Morphing. Insight Departments Must Evolve Too

Maru Group

The most forward-thinking ones shifted away from being traditional market research providers to business contributors, then strategic insights partners, and finally, sources of competitive advantage. They have also developed the Invest in Insights Handbook. of the handbook.

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People hate servicing their cars, but it doesn’t have to be that way

Alida

Companies that truly understand their customers are uniquely positioned to overcome mistrust, offer superior customer experience and create a sustainable competitive advantage. To learn more about enabling authentic customer engagement, download The Authenticity Handbook.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. In this book, you can see how the author has talked about known companies that have used customer service as one of the biggest competitive advantages in the market.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.