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40 Best Customer Service Books We’d Recommend to Support Operators

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The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The Customer Success Professional’s Handbook. Loyalty 3.0:

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga. She led CX company-wide for 11 years at Applied Materials.