CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Strategy Competitive Advantage 52

InMoment XI

NOVEMBER 15, 2023

Conversely, a sudden increase in CES may prompt the app’s developers to investigate and address any unexpected challenges customers may be facing. Voice of the Customer (VoC) Voice of the Customer (VoC) encompasses various methods for collecting and analyzing customer feedback.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

Helpt

FEBRUARY 14, 2024

This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. Strategic Advantage : Companies employing DDDM have a competitive edge. Market Position : Assess shifts in market share or competitive positioning.

Data 52

Data Analytics Social Media Analysis 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. Make the customer experience sharable.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

NobelBiz

JULY 10, 2023

Uncover invaluable insights, identify hidden patterns, and unlock the true potential of lead generation. Embrace the precision of AI-powered analytics to fuel your contact center’s success, seize competitive advantages, and propel your lead generation efforts to unparalleled heights.

Contact Center 40

Contact Center Call Center Industry Chatbots 40

Thematic

MARCH 27, 2024

Voice of the Customer (VoC) data is your most powerful tool for uncovering the reasons behind customer churn. You gain insights beyond churn numbers by systematically collecting and analyzing customer feedback from various sources (surveys, reviews, social media, website interactions, and support tickets).

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52