Alida

APRIL 11, 2017

That’s one of the startling findings in the first annual Mobility Study , a report on changing automotive consumer preferences. A Consumer Reports survey , for instance, found that independent repair shops outscored dealership service departments for satisfaction, price quality, courteousness of staff and on-schedule work completion.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Maru Group

AUGUST 13, 2019

These leading companies are moving away from having a Chief Marketing Officer in an effort to have a more interconnected relationship with the consumer. This fed a thirst for consumer data and proved the value of survey research. They have also developed the Invest in Insights Handbook. of the handbook.

Handbook 40

Handbook Marketing ROI Return on Investment 40

ProProfs Chat

JUNE 30, 2020

The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. The book enlightens us all about the much admired and feared powerhouse retains its customer-service supremacy in the competitive world of brick-and-mortar retail.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. His message and timely lessons on creating, delivering and promoting competitive advantages have been enthusiastically received by audiences across America and around the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Jonathan Levitt – Chief Marketing Officer at Voxco Survey Software. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132