SurveySensum

OCTOBER 12, 2023

This platform comes with a free version that allows users to create unlimited NPS, CES, CSAT, SSI, Onboarding, and many other kinds of surveys – across multiple industries (Retail, B2B, SaaS, Fintech, and Automotive. Launch Your First NPS or CSAT Survey – Sign Up for Free 2.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. What is a B2B service feedback tool?

B2B 52

B2B Tools Feedback Comparison 52

Lumoa

FEBRUARY 9, 2023

Why is NPS ® going up or down? In comparison to traditional marketing or advertising, CGC is an authentic and important part of a robust content strategy. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

APRIL 30, 2020

What is the Net Promoter Score (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. NPS is based on the question “On a scale of 0-10, how likely is it that you would recommend [company name /product/service] to a friend or colleague?”.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Stella Connect

JANUARY 4, 2022

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Give agents a lifeline between sessions.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ProProfs Chat

AUGUST 6, 2021

Employee NPS Template. Choose from twenty versatile question types like multiple choice questions, level scale, NPS scale questions, rating scale, and so on. Bonus Read: Best NPS Survey Software for 2021 | 15 Top NPS Tools Compared. Employee Satisfaction Survey Template. Employee Exit Survey Template.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) We recommend using all these indicators, along with real-time customer feedback , NPS , and other measures of customer satisfaction. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62