Stella Connect

JANUARY 4, 2022

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) “[I]f you care about customer experience. It is not an extra.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40