Lumoa

JANUARY 8, 2024

This means recognizing “Apple” as the brand, “iPhone 15 Pro” as the model, and “iOS” as the operating system. Sometimes, it can take it further – identifying key components in customer reviews like “battery life,” “camera quality,” and “ease of use.”

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Second to None

FEBRUARY 8, 2019

Yet, when you assist customers on a public platform others will expect the same quality of service. Solution: Ensure a consistent and efficient system that provides equal assistance to all users. Sometimes, it can be difficult to offer thorough assistance on a social platform in comparison to a traditional customer service program.

Social Media 67

Social Media Customer Service Strategies Strategy Customer Service 67

SurveySensum

DECEMBER 1, 2021

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Can’t customize the NPS scoring. NICE Satmetrix is an NPS tool that helps you capture customers’ voices. Wootric can easily monitor customer health and retention plans. .

NPS 52

NPS Tools Net Promoter Score e-support 52

NetBase

JULY 30, 2019

Picture it: Next Generation AI analytics working its magic not only on social sentiment but combining it with intel captured during your account manager’s client calls, as well as that of customer service representatives? The ability to create a single, unified view of your customer voice cannot be oversold here. Pretty neat.

Strategy 62

Strategy Effort Score Metrics Course 62

Pointillist

JULY 5, 2019

In this post, I’ll explain how you can raise your voice of customer program to the next level by providing seven powerful ways to supercharge it and make it actionable, so you can maximize the ROI of your VoC investments. How Mature is Your Voice of Customer Program? Fred Reichheld and Satmetrix Systems, Inc.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

Lumoa

JANUARY 17, 2023

SSO allows you to: Let your Users have one account across all systems Quick and password-free sign in Still configure what people can see and do within Lumoa Feel free to check out the guide , but we recommend that you contact your Customer Success manager or email hep@lumoa.me The Compare Page got a facelift!

Competitive Advantage 208

Competitive Advantage Feedback Comparison Survey 208