Lumoa
APRIL 28, 2024
Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Lumoa turns the traditional approach upside down.
CSM Magazine
SEPTEMBER 17, 2020
Software is one of the most important investments for call centres, without the right implementation of modern technology, call centres can swiftly see standards slip in comparison to their competition. Average handling time is a metric that is measured by all contact centres.
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Hero Digital
JUNE 4, 2019
Before any groundwork can be made, understanding your customer is paramount. According to Forrester , only 39% of CX pros are using customer journey maps to capture customer pain points, measure the right CX drivers, and align operational metrics with customer expectations. Why Create Customer Journey Maps.
Lumoa
FEBRUARY 9, 2023
Customer churn is the opposite of retention. Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. In comparison to traditional marketing or advertising, CGC is an authentic and important part of a robust content strategy.
SurveySensum
DECEMBER 1, 2021
An index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. Can’t customize the NPS scoring. Nice Satmetrix.
Lumoa
JANUARY 17, 2023
The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! The Compare Page got a facelift! It can now compare two different date ranges at a time and multiple different filters!
Lumoa
DECEMBER 17, 2022
The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa! The Compare Page got a facelift! It can now compare two different date ranges at a time and multiple different filters!
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