CSM Magazine

AUGUST 10, 2017

We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities. A great example is Bauer Media Group, which manages a global portfolio of more than 600 magazines including Heat and Empire, over 400 digital products and 50 radio and TV stations including Kiss and Magic.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

CSM Magazine

OCTOBER 25, 2023

Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions. Effective use of CRM tools can elevate in-store interactions, making customers feel uniquely catered to. Product Usage : How to use, maintain, or care for the product.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

CSM Magazine

OCTOBER 25, 2022

Part of this approach is their customer feedback process, which they introduced in 2020, with the help of customer feedback software provider, CustomerSure. The firm has also reported improvements in staff sentiment/morale as a direct result of receiving motivating feedback and seeing improvements in customer satisfaction metrics.

Net Promoter Score 52

Net Promoter Score Insurance Feedback Software 52

Currency Alliance

AUGUST 16, 2019

In the case of Tesco and Pizza Express, the customer can double or triple the perceived value of points on a meal voucher, while Pizza Express knows the net discount they are taking on incremental revenue is well below the contribution margin from serving additional guests. But how many of those ‘partnerships’ share customer insight?

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40

Bold360

DECEMBER 1, 2016

Then websites like G2Crowd or GetApp can be useful – they contain a list of software providers, reviews, and comparisons. Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. As mentioned, starting with assessing needs is the first step. Not calling references.

Software 40

Software Customer Experience Company CRM 40